We believe brand management is all about CRM. Loyalty programs, where appropriate, implement brand management. loyalty programs are not for every customer relationship management or marketing situation. We carefully examine your brand to understand the best loyalty strategy right-sized to your brand promise. And as a direct result, our loyalty programs positively impact frequency, retention, and advocacy.
Goal-Directed Design and Development
We are specialists in motivating and accelerating customer loyalty. Working closely with our strategic technology partner LoyaltyLab and our application design partner ddo, we can provide the platform, applications, and user experience to drive demonstrative return on your investment.
Our loyalty program designs are based on four objectives:
- Creating more actionable customer interactions
- Increasing social multipliers and influence
- Providing an adaptable, extensible, and highly configurable solution
- Ensuring mission-critical dependability, reliability, and speed
Our technology partner makes this possible through a platform that supports over 40 programs serving 200 million customers and transacting 5 billion customer purchasess annually.